11 hibajee FAQ — answers to all your questions

No. Under 11 hibajee's rules, only one account is permitted per person. Any attempt to create multiple accounts using the same mobile number, NID, or device will result in all accounts being permanently closed, and any deposited funds may be forfeited. If you have accidentally created more than one account, please contact us immediately at support@11hibajee.betto let us know.

After logging in, go to Account Settings and select the "KYC Verification" option. Upload photos of the front and back of your NID or passport. Verification is typically completed within 24–48 hours. Withdrawals may be limited until KYC verification is complete.

Yes, but for security reasons this change cannot be made directly from Account Settings. You will need to support@11hibajee.betPlease send a request with some identification details. Our support team typically processes it within 24 hours.

Yes, you can temporarily or permanently close your account at any time. As part of our responsible gambling commitment, we also offer a self-exclusion option. For more details, Responsible Gambling page or contact support.

We support all the most popular payment methods in Bangladesh:

• BKash (Personal & Merchant)
• Nagad
• Rocket (Dutch-Bangla Bank)
• Bank Transfer (selected banks)
• Visa & Mastercard

All deposit methods are instant, and withdrawals are typically processed within 1–24 hours.

Deposit: Minimum ৳200 (two hundred BDT). This limit may change during special promotions.

Withdrawal: Minimum withdrawal is ৳500 (five hundred BDT). Withdrawal limits may apply if KYC verification has not been completed.

Deposits via bKash, Nagad, and Rocket are typically Instant — funds are credited to your account in seconds to within 5 minutes. Bank transfers may take 1–3 business days. If more than 30 minutes have passed, contact support with your transaction ID.

Most withdrawal requests 1–6 hours processed within that time. During peak hours or if verification is required, it may take up to 24 hours. Having completed KYC verification speeds up the process significantly.

11 hibajee No deposit or withdrawal fees are charged on our end. However, transaction charges from bKash, Nagad, or your bank may apply, as determined by the respective service provider's policies.

11 hibajeeRegister for the first time and make your first deposit to claim an attractive welcome bonus. Bonus amounts and conditions are detailed on the promotions page. A wagering requirement applies before the bonus can be withdrawn. For more information, Bonus Page here.

A wagering requirement means you need to place a certain amount in bets using your bonus before you can withdraw it. For example, if your bonus is ৳1,000 and the wagering requirement is 5×, you must place ৳5,000 in total bets. Only bets with odds of at least 1.50 count toward this requirement. Full details can be found in the bonus terms and conditions.

Once you log in, your daily bonus offers will appear on your dashboard. Cashback is generally calculated as a portion of the previous day's net losses and added each morning. Reload bonuses are also available on weekends. These offers are time-sensitive, so check in regularly Bonus Page Check now.

Yes, but only after the wagering requirement has been met. Until then, bonus funds can only be used for betting and cannot be withdrawn directly. Once the requirement is fulfilled, the bonus is added to your main balance and can then be withdrawn.

Our platform offers 50+ sports and markets:

• Cricket — IPL, BPL, Test, ODI, T20
• Football — Premier League, La Liga, Bundesliga, Bangladesh League
• Kabaddi — Pro Kabaddi League
• Tennis, Basketball, Badminton
• E-Sports — CS2, Dota 2, LoL

For more details, Sports & Sports Betting View page.

Live betting means placing bets on a match in real time as it unfolds. After kick-off, odds shift from moment to moment based on the score, ball, and match situation. Log in, go to the "Live" section, and place your bet on the match of your choice. Make quick decisions — odds can change at any moment.

Once a bet is confirmed, it generally cannot be cancelled. However, in some markets, Cash Out A Cash Out option is available, letting you withdraw part or all of your potential winnings before a match ends. When the option is available, it will appear on your bet slip.

If a match or event is cancelled or does not finish within the scheduled time, the full stake for that bet will be refunded to your account. For parlay bets, the cancelled event is removed and the remaining selections are settled as usual.

On the login page, and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP code will be sent to you. Use the code to set a new password. Choose a strong password — at least 8 characters, including numbers and special characters.

11 hibajee SSL encryption and advanced firewalls keep all your data secure. Your personal and financial information is never shared with third parties. For full details, see our Privacy Policy page. We recommend enabling two-factor authentication (2FA) for added security.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and support@11hibajee.betto report it. Our security team will investigate promptly and take the necessary action. You also have the option to log out of all devices as a precaution.

There are several ways to reach us:

• Email: support@11hibajee.bet — Response within 24 hours
• Live Chat: via the chat button at the bottom right of the site
• FAQ: Most questions are answered right here on this page

Our support team is available 24 hours a day, 7 days a week.

To raise a complaint, support@11hibajee.betWrite to us at with your account ID, a description of the issue, and any relevant screenshots — this helps us resolve things faster. For more complex matters, you'll receive an official response within 72 hours.

Full terms and conditions are available on our Rules & Terms page. We recommend reading it before you start betting.